Store Policies

Accepted Methods of Payment. For immediate processing, we accept Paypal, Visa, and Mastercard.  Checks and Money orders are also accepted, but we cannot process an order paid by check or money order until payment has been received.

Shipping Time. The time needed for a carrier to transport merchandise will vary depending on the shipment's distance, the particular time of year, and the distributor for each line of products.  In general, customers should expect a 7-10 day delivery time, but be prepared because many shipments are delivered faster than that.  In general, Amana, Amico, Soleus, Danby, Sharp, and Fire Sense products will ship within 1-2 business days,  EdgeStar products are shipped via Fedex Ground, and average 2-3 days before shipping.

Shipping Methods. Most merchandise will be shipped using Fedex or UPS Ground Service where possible. Heavier items will ship LTL freight.  In addition, some items may be shipped directly from the manufacturer to customers.

Damaged Shipments. Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.

Manufacturers Defects. If a product appears to have a manufacture’s defect, please call us or email our Customer Service department for instructions. Some of our manufacturers will want to contact you so they can determine if the problem is a manufacturer defect or a problem with installation and setup.  This will help them determine whether they are to be responsible for return shipping costs.  Please do not return products to us without first contacting us to receive instructions, because many items will need to go back to the manufacturer.

Return Merchandise Policy. Please secure permission for any return merchandise. For non-warranty returns, you have 30 days from the ship date to receive refunds. You must email the refund request to support@portablehomeair.com (with "RETURN" in the subject field), at which time the return merchandise authorization number (RMA#) with return instructions will be sent to you. Products being returned must have an RMA# issued before returned.  Non-defective and undamaged items returned will be charged a 20% restocking fee.

Once a return is authorized by our return department you should:

1. Return the item to the address given to you by our return department.
2. Write the Return Authorization Number clearly on the box or package.
3. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We can not be held liable for return merchandise that does not reach our return department.

We can refund shipping costs only if the return is a result of our error.  You are responsible for all return freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.  For returns due to manufacturer defects, the manufacturer will usually pay return shipping. They may require that you contact them to make the determination whether a defect exists or the problem is due to something else.  You should first notify PortableHomeAir of the problem, and we will you send contact instructions if required by the manufacturer.

Warranty:  Products are covered under manufacturer's warranties, which vary according to the manufacturer.  Many of our other  have basic warranty information in the product description.  Where possible, we provide owner's manuals for our products, which can be downloaded by clicking the link at the pottom of the product page.  Manufacturer warranty information can be found in the owner's manual.  If we do not have a product manual available on the website, contact us and we will attempt to get one for you.  Exiended warranties may be purchased for any of our merchandise.  These will have their own return procedures separate from manufacturer warranties.